Free shipping and returns

Refunds & Returns

Returns 


Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless it is faulty within the 1 year warranty period, then you are eligible for a replacement. Damage has to affect the products ability to function, basic wear and tear does not apply. We will not be able to provide refunds or replacements for any accidental damage caused by the customer. Refunds and replacements are only applicable for manufacturer faults.

As the customer, you are in charge of purchasing the return shipping label and getting the unit back to our specified address. Until the unit is in our possession, we will be unable to process any kind of refund. When we receive the unit we will asses it for any forced damage. As long as the unit Is in a reasonable condition, we will accept your return.

We reserve the right to deny refunds if the unit is forcefully damaged or abused.

If your refund is accepted, it will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted (if applicable) 
- Obvious signs of use 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

1 Year Warranty 

One year warranty only allows for one replacement of the product/oder. One year warranty only covers tear/steam leakages or structural defects. Small holes and minor defects do not warrant a replacement if they are reported after 10 days of receiving the item. 

Cancellations
You are only able to cancel your order for a full refund before it has been fulfilled. If your order has been fulfilled, we are unable to cancel your order as it has been shipped. If your order hasn't been shipped (you don't have a tracking number), we are able to cancel your order. We ship every order within 12 hours. 

Denied Packages from Customs


As stated in our shipping policy, each customer is in charge of paying their countries import fees and taxes. If you decline to pay your duties and your order is returned to us, we will refund you the purchase amount less all shipping/customs costs. The exact amount will be given to you via email when receiving your returned amount.

Please note: when a package is returned to us, we pay shipping prices twice, once for the original shipment and another time for it to be returned, both these costs will be deducted from your refund amount.

Lost or stolen packages

Any package that is confirmed to be lost via the tracking information will be refunded or reimbursed with another unit. Please contact us if this happens.

Orders that are confirmed to be delivered via tracking information are not eligible for reimbursement from VitalBaths. Orders made with Insured Priority are fully insured. Orders made with Standard Free are partially insured.

Please contact us if any of these problems arise and we will do whatever we can to find a solution.


Late or missing refunds (if applicable) 


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at. 


Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us so we can give you a postal return slip to pick up the order from you.

Shipping 
To return your product, please email us so we can give you a returns address for you to ship it to. Please note we do not pay for any returns shipping and must be paid for by the customer. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

We don’t guarantee that we will receive your returned item.

Elevated Energy

People have various wake-up routines, like espresso or exercise. If you seek a quick morning or afternoon energy boost, consider an icy cold plunge, a popular choice for added vitality.

Recovery / Performance

Cold therapy benefits extend beyond the mental and chemical aspects of your body too. Sports medicine has utilized cold water therapy for years, to help the active recovery of your muscles.

Immune Support

Cold water immersion stimulates leukocytes, aiding in illness prevention by boosting the immune system and detoxifying the body. Studies have shown it can significantly reduce upper respiratory infections.

Momentum

Cold therapy has shown the ability increase your baseline dopamine. Dopamine is the molecule in our brain and body that is linked to motivation. Dopamine can increase motivation and improve focus.

Boosted Mood

Research indicates that dopamine is linked to daily energy and a lack of it can contribute to depression. Cold plunges may help alleviate depression and boost mood, as attested by those who have tried them.

Pain Relief

The boost in norepinephrine you'll get from consistant ice baths has been shown to be up to 5x. This neurotransmitter can dramatically reduce inflammation and help with chronic pain.

Better Sleep

When you dip into the cold Ice Pod, your body triggers the autonomic nervous system. This system is a network of vessels and nerves, split into two parts that control your response to stress. This helps regulate relaxation and sleep control.

Stress Relief

Cold water therapy has been shown to be an effective supplemental treatment for stress relief by decreasing the stress hormone cortisol. Studies found that regular cold showers and ice baths helps reduce anxiety.

Six Steps to Recovery with VitalBaths: A Comprehensive Guide

1. Immerse Yourself in the Icy Water

The first step towards reaping the benefits of Vitalbaths is to immerse yourself in the icy water. As you step into the bath, the cold water immediately triggers a response in your body. This instant immersion is key to jumpstarting the recovery process.

2. Blood Vessel Constriction

When you enter the bath, the cold temperature causes your blood vessels to constrict and become smaller. This distinctive physiological response forms the foundation of VitalBaths' effectiveness.

3. Rapid Temperature Shift

Stepping out of the ice bath exposes your body to a sudden temperature shift. This change in temperature is a crucial part of the process, as it further stimulates your body's natural recovery mechanisms.

4. Blood Vessel Reopening

The change in temperature prompts your blood vessels to rapidly reopen, facilitating a vital process in your body. This transition is where the true benefits happen. It enhances circulation and oxygen delivery, promoting faster recovery.

5. Flush Out Metabolic Waste

As your blood vessels reopen, they initiate a flushing action. This action is incredibly effective at removing metabolic waste products that accumulate during intense workouts. Say goodbye to sore muscles and hello to rejuvenation.

6. Lasting Relief and Rejuvenation

By harnessing this scientifically proven method, which has been extensively used throughout history to relieve soreness and pain, Vitalbaths deliver unmatched long-lasting relief. It's a game-changer for athletes and anyone looking to optimize their recovery.